Return Policy

Last updated:

1. Overview

At Vodnarexoxox, we want you to be satisfied with your purchase of SoftPulse. If you are not entirely happy with your order, we are here to help. This Return Policy outlines the conditions under which returns and refunds are accepted.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be made within 30 days of receiving the product
• The product must be unused, unopened, and in its original packaging
• The product must not be damaged due to misuse, negligence, or improper storage
• Proof of purchase (order confirmation email or receipt) must be provided

3. Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or partially used
• Products returned after the 30-day return window
• Products that show signs of tampering or damage caused by the customer
• Products purchased during promotional sales marked as final sale (if applicable)

4. How to Initiate a Return

To start the return process:

• Contact us at office@vodnarexoxox.world with your order details and reason for return
• Our team will review your request and respond within 3 business days
• If approved, you will receive return shipping instructions
• Please do not send products back without prior authorization

5. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the product was received damaged or is defective
• We recommend using a trackable shipping service for your return
• Vodnarexoxox is not responsible for items lost or damaged during return shipping
• Please ship returns to: 52 E 14th St, New York, NY 10003, USA

6. Refund Process

Once we receive and inspect your returned product:

• We will notify you of the approval or rejection of your refund within 5 business days
• Approved refunds will be processed to the original payment method
• Refunds typically appear in your account within 7–14 business days, depending on your payment provider
• Original shipping charges are non-refundable (unless the return is due to our error)

7. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect:

• Contact us within 7 days of receiving the product
• Provide a description of the issue and, if possible, photographs
• We will arrange a replacement or full refund, including shipping costs

8. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item following this policy and place a new order.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank or credit card statement again
• Contact your bank or credit card company, as processing times may vary
• If you have done both and still have not received your refund, contact us at office@vodnarexoxox.world

10. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting to the Website. The "Last updated" date at the top of this page will reflect the most recent revision.

11. Contact Us

If you have any questions about our Return Policy, please contact us:

• Vodnarexoxox
• 52 E 14th St, New York, NY 10003, USA
• Email: office@vodnarexoxox.world